Question 1

HOW LONG HAVE YOU BEEN MAKING DESIGNS?

Accepted Answer

I have been interested in interior design and landscaping since I was a child. Before coming up with a business, I decorated and designed lands and homes for myself and for my friends as soon as I started in Second Life. It has now been almost 10 years. After a while I started creating homes and lands for other people, and Saskia Sass Designs was officially born.

Question 2

WHOSE OBJECTS WILL BE USED IN THE PROJECT?

Accepted Answer

All products used in all projects are owned by Saskia Sass Designs.

Question 3

I WANT TO USE MY OWN FURNITURE IN THE PROJECT. IS THIS POSSIBLE?

Accepted Answer

We prefer if you didn't, since it might affect the outcome of the design. You are allowed to rez down some special and key feature pieces you would like us to use in the design. Everything else will be done using items owned by us. Using your own furniture will complicate the experience, so please pick them out carefully.

Question 4

I NEED TO MOVE YOUR OBJECTS, CAN I HAVE EDIT RIGHTS?

Accepted Answer

Saskia Sass Designs will not give out edit rights to everyone or for free to protect the clients and businesses in Second Life. Unfortunately there has been cases of edit right abuse. If you want edit rights for a lifetime, you will be charged L$5,000. If you abuse your rights, they will be revoked without a refund.

Question 5

HELP! I DIDN'T REALIZE MY PAYMENT WAS DUE AND NOW MY PROJECT HAS BEEN DELETED FROM THE LAND. CAN I GET IT BACK?

Accepted Answer

Sometimes we aren't able to log in Second Life. If you know you cannot log in, please let us know and we will figure it out together. You can pay the remaining fee beforehand or we can discuss another date when the payment should occur. A folder can be made in our inventory with your name on it, so if something was to return, Saskia Sass Designs can save it and rez it back down.

Note that this applies only if you inform us that you will be away. In other cases Saskia Sass Design will follow the rules set in application agreement. If we are not aware you will be gone, your returned project might get deleted from our inventory and cannot be restored.

Question 6

I AM MOVING, CAN YOU PLACE THE DESIGN IN NEW LOCATION?

Accepted Answer

Please let us know in advance if you are planning on moving. 50% of the payment is charged if there are no changes to the original design. If there are changes to be made, original fee will be charged.

Question 7

CAN I HAVE A REFUND?

Accepted Answer

We do not provide refunds from the payments already made, unless Saskia Sass Designs is unable to complete the project due to irl priorities. Please respect the no refund policy and make sure you are able to pay and go through the project and will not change your mind mid-project. Being indecisive costs time and money.

Question 8

HOW LONG DOES IT TAKE TO COMPLETE MY ORDER?

Accepted Answer

Perfection is not made in one night! Please be patient and give us time to complete your order. Please do not rush us! Every order takes a different time. Expect at least 2 weeks to finish your project, and even more for bigger projects. We will do the very best to finish the project in fair time and with the best results as possible.

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